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FAQs

Important Announcement

With effect from 12/06/2020, our company no longer authorises our agents to sell Cavilla products on all marketplace such as Shopee, Lazada and Qoo10. We will not hold any responsibility over products not sold by our official and authorised distributors.

Product Authenticity

Due to increasing popularity, there have been reports of counterfeit products in the market whom those individuals or organisations take advantage of both the consumer and Cavilla brand with total disregard for the user experience. Do note - Cavilla does not allow for the placement of products on any of the market places (shopee, Lazada, Qoo10 etc). Counterfeit products are not authentic and therefore do not meet the high quality and safety standards established by Cavilla. All authentic Cavilla products come with an unique Identifier that is read through a QR code.

Product Certifications

Our products are certified by GMP, SGS, MSDS, SDS, and NOT.

Shipping & Delivery

We ship worldwide.

FREE Shipping for MALAYSIA and SINGAPORE for every purchase.


Shipping fees for worldwide:

It depends on the countries. Kindly contact us for further details.

Upon successful payment and order confirmation, we will arrange courier pick up within 1 - 2 business days. 

Track Your Order

There will be a tracking link or tracking number given to you via WhatApps upon requested.

Any other question?

Please send us a message via WhatApps or Email. We are delighted to attend to your queries.